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Severe weather alerts not going across screen

Posted: Thu Jul 11, 2013 9:22 pm
by Michael Kahler
Hi Andrew,
I have noticed that recently I am not receiving alerts across my computer screen of any advisories, watches or warnings. I have checked and double checked that I have all the appropriate boxes filled out and checked, but to no avail. Is this a known problem, or is there a fix I can do?

Thank you!

Michael Kahler

Re: Severe weather alerts not going across screen

Posted: Fri Jul 12, 2013 11:01 am
by Andrew Revering
Give me your 'home' city & state & zone as set in the settings and I'll try to troubleshoot.

Re: Severe weather alerts not going across screen

Posted: Mon Jul 29, 2013 2:00 pm
by Michael Kahler
Hi Andrew,

First, sorry for taking so long to respond!

Here are the settings: COLUMBUS OHIO Franklin
I have these settings for City 1 (required)
I have Scroll and Audio checked for City 1
I also have every checkbox checked for City 1

Thank you!

Re: Severe weather alerts not going across screen

Posted: Sun Jan 04, 2015 5:07 pm
by Denny Hyden
Hello I am having the same problem. We had some severe weather go through our area today, and the program did not go off. Here is my setup:
Alert Pro config.jpg
Alert Pro config.jpg (219.17 KiB) Viewed 32351 times
If there is any other info you need please let me know.

Denny Hyden.

Re: Severe weather alerts not going across screen

Posted: Sun Jan 04, 2015 7:37 pm
by Andrew Revering
It's hard to know why it didn't go off. Everything looks like it should have worked from what I can tell.

Keep in mind a few things:
- The program has to be running and with an active internet connection WHILE the warning is issued. If something is issued and valid 1 minute ago, if you start the program after the fact it won't pick up on it.
- It requires an always-on internet connection like Cable or DSL. It won't work with Dialup -- not that this should be much of a concern nowadays.

With this design in mind, its possible there was simply an internet hiccup while it was issued. Who knows, its hard to tell. It's possible it could have been on your end or on the server's end, or perhaps a bug in the software not yet identified.

But I will continue to look into this and if there's something we can do to make the program more reliable we'll issue an update.

Thanks for the note.

Re: Severe weather alerts not going across screen

Posted: Mon Jan 05, 2015 6:35 am
by Denny Hyden
Thanks For the info. Good ol Time Warner,the "hiccup" king of the internet lol!